Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for a Replacement or Refund

Refunds or replacements will only be granted under the following conditions:

  • The product arrives damaged or defective due to shipping or manufacturing issues.

  • A request is made within 14 days of delivery, along with clear photo/video evidence of the issue.

Non-Refundable Items

We do not offer refunds or returns for:

  • Buyer’s remorse or change of mind.

  • Incorrect orders due to customer error.

  • Damage caused by misuse, improper handling, or external factors beyond our control.

You can always contact us for any return questions at support contact@shopzevo.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.